Delivery Information

All Orders are processed within 4 hours during office hours.

Orders received before 13.00 GMT will be shipped the same day. Orders received after that time will be shipped the next working day. Please note that orders received past 13.00 on a Friday, will be shipped the following working Monday.

Orders are shipped using our current partners Royal Mail, FEDEX or DHL depending on your choice and best available courier solution.

All orders will require a signature upon delivery.

DOLCE V only accepts orders for products that are in stock.

The steps are the following:

• Payment is accepted and billing address verified
• Delivery address is verified and confirmed. Please note that should your first order request a different delivery address to billing address, some delay may be caused while we verify this with you.

All items may be returned for full refund or exchange. Customers must request, via email (returns@dolcev.com) to return items within 14 days of receipt.

The Process is Easy

In order to return your items, you must obtain a Return ( R ) number by emailing returns@dolcev.com within 14 days of receiving your order. The R number issued and emailed to you needs to go on the box used to return the garments.

- UK returns are free via a pre-addressed and pre-paid sticker provided.
- International returns need to be shipped with a Recorded method as DOLCE V Ltd. is not liable for lost parcels. The return address to send the parcel to is: DOLCE V RETURNS, 18 Brooksville Avenue, London, NW6 6TG, UK

Exchanges and returns received outside of the DOLCE V timescales depend on product availability and the customer will incur all shipping costs.

You should make the goods available for collection by DHL (or our courier service for DOLCE V.I.P. customers).

PLEASE NOTE

• Should you receive faulty items, please inform us at customercare@dolcev.com immediately. Having failed to do that, should you wish to return the goods, the refund will be entirely at our discretion and we might refund you neither in part nor fully.
• Returns on non-faulty items of lingerie and swimwear will only be accepted if the hygiene strip is in place.
• We can only exchange an item for the same item in a different size, subject to availability.
• DOLCE V will not accept returns for any non-faulty items that have been worn and where tags have been removed

REFUNDS POLICY

Refunds to you will be made within 30 days of the date of the goods having returned to DOLCE V intact. The amount will be credited to the credit card used for the original purchase.

For more information you can contact our Customer Service team who will be happy to explain to you our Return&Refund Policy:

Email: returns@dolcev.com

Packaging information

All DOLCE V deliveries are packaged in beautiful branded tissue paper and come wrapped in a beautiful satin VV Rouleaux ribbon. The wrapped garments sit inside a white shipment non branded box.

For special occasions and extra impact, we offer a £5.50 gift wrapping service with black satin hard box with black satin inside finish, branded tissue paper, satin VV Rouleaux ribbons and gift message option. The ideal way to make your purchase more memorable!